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Why is my video blurry?

Blurry videos may be caused by low bitrates and resolution ratios.

Step 1: Self-check​

Check the following:

  1. Check videoProfile. If possible, set videoProfile to a higher level to see whether the video is clearer.
  2. Check the stream type of the receiver. If the stream type is low, call the setRemoteVideoStreamType method to switch from a low stream to high stream.
  3. Switch to 4G or another Wi-Fi network to ensure that the blurry video is not caused by poor Internet connections.
  4. Turn off all pre-processing options.

Step 2: Contact Agora Customer Support​

If the issue persists, contact Agora customer support and submit the issue with the following information:

  1. The uid of the user who sees the blurry video.
  2. The time frame during which the blurry video appears.
  3. SDK logs and screen recording files of the user.

Step 3: Monitor the Quality of Experience in Agora Analytics in Console​

You can check the statistics of every call in Agora Analytics in Console. For more information, see Agora Analytics Tutorial.

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