Troubleshooting

To troubleshoot issues you encounter during development, take the following steps:

In the development or testing phase, you may need the SDK to output more detailed information to help locate and fix issues. Enable log output and set the log level by setting RtmConfig to RtmLogConfig when initializing the Signaling client instance. The SDK outputs the log information in the browser console.

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RtmConfig rtmConfig = new RtmConfig();

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rtmConfig.userId = "your_userid";

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rtmConfig.appId = "your_appid";

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RtmLogConfig logConfig = new RtmLogConfig();

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logConfig.level = RtmLogLevel.INFO;

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logConfig.filePath = "your_path";

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logConfig.fileSizeInKB = 10*1024;

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rtmConfig.logConfig = logConfig;

You can set the logLevel to INFO, WARN, ERROR, FATAL, or NONE. The INFO level outputs the most detailed log information, while NONE does not output any log information.

info

When your application goes live, set the log information level to INFO.

When calling the RTM Java API, if an error occurs, the SDK will execute the onFailure method and return an errorInfo of type ErrorInfo:

Property	Type	Description
errorCode	RtmErrorCode	The error code for this operation.
reason	String	The reason for the error.
operation	String	The type of operation.

The errorCode and reason properties report the error code and description, respectively. Refer to the error codes table to get more information about the error.

If the above measures do not resolve your issue or if you need support with solutions, please contact support@agora.io.