Service Sunset Plans

This page provides sunset plans for some Agora services. You should prepare to replace or upgrade affected solutions in a timely fashion to avoid service disruptions.

As of July 11, 2022, Agora begins implementing the retirement process for the Agora Web SDK earlier than v4.0.0, including:

• The Agora Web SDK 2.9.x
• The Agora Web SDK 3.x

The specific plan is as follows:

• From July 11, 2022 to January 10, 2023, Agora no longer accepts requests for new features to the Agora Web SDK earlier than v4.0.0, but continues to provide bug fixes and security patches.
• From January 10, 2023 to July 10, 2023, Agora no longer accepts requests for new features and bug fixes to the Agora Web SDK earlier than v4.0.0, but continues to provide security patches.
• As of July 10, 2023, Agora no longer accepts requests for new features, bug fixes, or security patches to the Agora Web SDK earlier than v4.0.0.

If you are using an SDK version earlier than v4.0.0, upgrade as soon as possible.

Agora begins implementing the retirement process for the Voice SDK and Video SDK for native platforms and third-party frameworks earlier than v3.0.0. The specific plan is as follows:

• From now to May 31, 2022, Agora no longer accepts requests for new features to the Voice SDK and Video SDK for native platforms and third-party frameworks earlier than v3.0.0, but continues to provide bug fixes and security patches.
• From June 1, 2022 to November 30, 2022, Agora no longer accepts requests for new features and bug fixes to the Voice SDK and Video SDK for native platforms and third-party frameworks earlier than v3.0.0, but continues to provide security patches.
• As of December 1, 2022, Agora no longer accepts requests for new features, bug fixes, or security patches to the Voice SDK and Video SDK for native platforms and third-party frameworks earlier than v3.0.0.

If you are using the Voice SDK or Video SDK for native platforms or third-party frameworks earlier than v3.0.0, upgrade as soon as possible.

The latest versions of the Voice SDK and Video SDK have made significant improvements to user experience, service reliability, and security. To avoid service disruptions, upgrade the Voice and Video SDKs you used as soon as possible by referring to the following information:

• Migrate from the Web SDK 3.x to 4.x
• SDK download links
• Release notes

If you encounter any problems, contact support@agora.io.

The service for Media Push (1.0) refers to the streaming service enabled by the following method: When a host joins an Agora channel, you use the optionalInfo/info parameter to send the transcoding information, enabling the Agora streaming server to transcode the hosts' streams in the channel into a stream in the RTMP protocol and push the stream to the CDN. The Media Push (1.0) is independent of the SDK version used.

As of January 15, 2021, Agora begins implementing the retirement process for the service for Media Push (1.0). As of April 15, 2021, Agora officially discontinues the service for Media Push (1.0).

Please upgrade your service before April 15, 2021.

The service for Media Push (2.0) refers to the streaming service enabled by any of the following methods:

Using the Agora Video SDK (Native, third-party framework) v2.4.0 or earlier and calling the addPublishStreamUrl or other related methods.

Using the Agora Video SDK (Web) v2.8.0 or earlier and calling the startLiveStreaming or other related methods.

As of January 15, 2021, Agora begins implementing the retirement process for the service for Media Push (2.0). The specific plan is as follows:

• As of January 15, 2021, Agora no longer accepts requests for new features to the service for Media Push (2.0).
• As of July 15, 2021, Agora no longer accepts requests for bug fixes to the service for Media Push (2.0).
• As of January 15, 2022, Agora officially discontinues the service for Media Push (2.0).

Please upgrade your service before January 15, 2022.

Upgrade solutions​

The service for Media Push (3.0) refers to the streaming service enabled by any of the following methods:

Using the Agora Video SDK (Native, third-party framework) v2.4.1 or later and calling the addPublishStreamUrl or other related methods.

Using server-side service.

Please upgrade Media Push (1.0) to Media Push (3.0) before April 15, 2021; please upgrade Media Push (2.0) to Media Push (3.0) before January 15, 2022. The upgrade methods for either Media Push (1.0) or Media Push (2.0) are as follows:

• If you use the Agora Video SDK (Native, third-party framework), upgrade the SDK to v2.4.1 or later.
• If you use server-side service, contact support@agora.io to enable the Media Push service.

If you use Agora Video SDK for Media Push, read Media Push before upgrading; if you use the server-side service for Media Push, read Push Stream RESTful API before upgrading. Perform relevant tests to verify after upgrading.

If you encounter any problems, contact support@agora.io.